BISP Kafalat and Taleemi Programs: Disqualification and Zero Balance Resolutions

BISP Kafalat and Taleemi Programs: Disqualification and Zero Balance Resolutions

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BISP Kafalat and Taleemi Programs

The Benazir Income Support Programme (BISP) has long been a crucial support system for numerous families in Pakistan. Recent changes in the BISP Kafalat and Taleemi Wazaif programs have sparked concerns among beneficiaries regarding disqualifications and zero balance accounts. This article provides an in-depth overview of these developments and offers guidance on addressing these issues.

BISP Kafalat

In 2024, the BISP Kafalat and Taleemi Programs have introduced new measures to address disqualification issues and resolve zero balance complaints. Beneficiaries who have been disqualified due to discrepancies or outdated information can now appeal their status through an enhanced grievance redressal system, accessible online and at BISP offices. For those facing zero balance issues in their accounts, BISP has streamlined the resolution process by setting up dedicated helplines and support centers to ensure timely assistance. These steps aim to provide transparency, rectify errors swiftly, and ensure that eligible recipients receive their entitled benefits without disruption, reinforcing the program’s commitment to supporting the most vulnerable segments of society.

Zero Balance Resolutions

Specifically addressing disqualification or zero balance issues for BISP’s Kafalat and Taleemi programs. However, for any concerns about your BISP status or receiving payments, you can contact BISP’s helpline at 0800-2477 or visit a BISP office for guidance on resolving your situation.

Disqualification Updates for BISP Kafalat and Taleemi

Recent Eligibility Changes

Beneficiaries of the BISP Kafalat and Taleemi Wazaif programs have encountered significant challenges recently, including disqualification and zero balance issues in their accounts. Key updates include:

  • Reinstatement of Eligibility: Some beneficiaries disqualified due to the dynamic survey have now been re-eligible. If you have recently become eligible again, your account will receive the latest installment, but future installments will be halted pending further verification.
  • Dynamic Survey Re-Enrollment: Beneficiaries with a PMT (Proxy Means Test) score exceeding 32 remain disqualified. These individuals can re-enroll in the dynamic survey after two years to reassess their eligibility.

Zero Balance Account Issues

Stage 1 and Stage 2 Beneficiaries

Many beneficiaries report seeing zero balances in their accounts. This issue affects two primary groups:

  • Stage 1: Beneficiaries who have encountered zero balance errors but are scheduled to receive payments in the second phase.
  • Stage 2: Beneficiaries who have not yet received any payments or seen errors. Payments for Stage 2 will begin soon, addressing the zero balance problem.

Resolution Timeline

The zero balance issue is anticipated to be resolved through phased payments. If your account shows a zero balance, patience is required as funds are currently being processed.

Dynamic Survey and PMT Score

PMT Score Criteria

The PMT score is a crucial factor in determining eligibility for BISP benefits. A PMT score above 32 leads to disqualification.

  • Survey Deadline: The dynamic survey must be completed by June 23, 2024. Missing this deadline could affect your future payment eligibility.
  • Re-Evaluation: Disqualified beneficiaries can undergo a new dynamic survey after two years. If the PMT score falls below 32, eligibility may be reinstated.

Payment Updates on 8171 Web Portal

Current Status

The 8171 web portal currently displays payments only for the Benazir Taleemi Wazaif program. However, both BISP Kafalat and Taleemi Wazaif program installments are being released simultaneously. Beneficiaries need not wait separately for each program’s payments.

Complaint Registration

If you encounter issues with your payments or eligibility, complaints can be registered via the Pakistan Citizen Portal App or by visiting your local BISP office.


What should I do if my BISP account shows a zero balance?

If your account shows a zero balance, it may be due to the phased payment process. Wait for the second phase of payments, which should resolve the issue.

What is the PMT score, and how does it affect my eligibility?

The PMT (Proxy Means Test) score determines your eligibility for BISP benefits. A score above 32 disqualifies you, but you can reapply after two years if your circumstances change.

What is the deadline for completing the dynamic survey?

Ensure your dynamic survey is completed by June 23, 2024, to maintain your eligibility for BISP benefits.

Quick Details Table

Disqualification UpdatesEligibility reinstated for some; re-enrollment after two years for PMT > 32
Zero Balance IssuesAffecting Stage 1 and Stage 2 beneficiaries; phased payment resolution
PMT Score CriteriaPMT > 32 disqualifies; re-evaluation after two years
Survey DeadlineComplete by June 23, 2024
Payment StatusUpdates available on 8171 web portal
Complaint RegistrationVia Pakistan Citizen Portal App or local BISP office


Staying informed and patient is crucial as BISP processes payments and resolves issues. The latest updates bring relief for those affected by disqualifications and zero balance accounts. Complete your dynamic survey on time and regularly check the 8171 web portal for payment updates. For further assistance, use the complaint registration options available.

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